Customer Service Representative

Are you a customer-focused, problem-solving expert with a passion for fashion and e-commerce? Do you love helping people and ensuring a smooth shopping experience? Then we have the perfect opportunity for you!

As a Customer Service Representative at Zyora, you’ll be the first point of contact for our customers, providing top-notch support via email, chat, and social media. You’ll help shoppers with their questions, orders, and concerns while ensuring they receive the best service possible. Plus, enjoy the flexibility to work from anywhere!

Your Responsibilities:

• Respond to customer inquiries via email, chat, and social media in a friendly and professional manner.
• Assist with orders, returns, payments, and general product information.
• Solve customer issues efficiently and proactively, ensuring a smooth shopping experience.
• Collaborate with the warehouse and logistics team to track orders and resolve shipping-related concerns.
• Gather customer feedback and share insights with the team to improve our services.
• Maintain a strong understanding of our products and policies to provide accurate assistance.

What We’re Looking For:

• Previous experience in customer service, preferably in e-commerce or fashion.
• Excellent communication skills in English (additional languages are a plus!).
• A problem-solving mindset with a customer-first attitude.
• Ability to multitask and stay organized in a fast-paced environment.
• Tech-savvy and comfortable using online customer support tools.
• A positive, team-oriented attitude with a passion for helping others.

What We Offer:

• Competitive salary – We value your hard work!
• Work from anywhere – Enjoy the freedom of remote work!
• Flexible hours – Choose a schedule that fits your lifestyle.
• Employee discounts – Enjoy exclusive savings on our latest collections!
• Growth opportunities – Be part of a fast-growing fashion brand with career development prospects.
• A supportive team – Work in a fun, inspiring, and fashion-forward environment.

If you’re ready to join a dynamic, growing brand and make a real impact on customer experience, we’d love to hear from you!

Apply now by sending your CV & motivation to info@zyora.eu